Refund policy

Return & Refund Policy

Effective Date: March 1, 2026

At Pure Life Pet Peptides, we are committed to providing high-quality products and excellent customer service. Due to the nature of our products, please review our return and refund policy carefully.

1. All Sales Final on Opened Products

For safety, quality control, and regulatory compliance reasons, we cannot accept returns or issue refunds for any product that has been opened, used, or tampered with.

This policy ensures the safety and integrity of all products distributed to our customers.

2. Unopened Products

Unopened products may be eligible for return if:

  • The return request is made within 14 days of delivery

  • The product remains sealed, unused, and in original packaging

  • The product is in resellable condition

Customers are responsible for return shipping costs unless the return is due to our error.

Once the returned product is received and inspected, approved refunds will be issued to the original method of payment within 5–10 business days.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged in transit

  • Defective

  • Incorrect (wrong item shipped)

Please contact us within 5 days of delivery at:

[Insert Support Email Address]

Include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

If approved, we will replace the item or issue a refund at no additional cost to you.

4. Shipping Errors

If your package is lost or significantly delayed in transit, please contact us so we can assist in filing a claim with the carrier.

Pure Life Pet Peptides is not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided at checkout.

5. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Products returned without prior authorization

  • Clearance or promotional items (if marked final sale)

  • Gift cards

6. Refund Processing

Approved refunds will be processed to the original payment method only. Shipping fees are non-refundable unless the return is due to our error.

Depending on your financial institution, it may take additional time for funds to appear in your account.

7. How to Initiate a Return

To request a return authorization, please contact:

[Insert Support Email]
[Insert Phone Number, if applicable]

Returns sent without prior authorization may not be accepted.

8. Policy Updates

Pure Life Pet Peptides reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised effective date.